We want your clothes to come back the way you like them. Here are our terms, plainly:
Count and receipt
- We count the pieces with you at pickup and give you a receipt with their number and type; it is the reference for any question.
- If the count or a size differs from the order, we settle the amount with you before washing.
Damaged items
- If a piece is damaged by our washing or ironing (a tear, a burn or obvious shrinking), we repair it at our cost where possible, or compensate you up to ten times its service price.
- We are not responsible for a piece with an existing fault (fading, weak fabric or loose decoration) that we pointed out at pickup, or for anything left in pockets.
Lost items
If a piece listed on the receipt is lost, we search for it for 48 hours; if it is not found, we compensate you with its estimated value agreed with you, up to twenty times its service price.
How to claim
Message us within 48 hours of delivery with your order number and a photo of the piece, and we reply within one working day.
Cancellation and delays
- You can cancel free of charge before pickup.
- If we are going to be later than 24 hours, we tell you before the time and waive the pickup and return fee.
- Pieces not collected within 30 days of the delivery time are kept, and we contact you before taking any step.
Payment
You pay on delivery, in cash or by card. Nothing is charged online.